Getting started with salesforce.com is as easy as signing up and logging in. However, the right consulting and training will turn your users' initial excitement into long-term CRM success.

Myriad Minds offers a range of consulting and training services that draw from our extensive experience delivering CRM solutions using salesforce.com. As a valued salesforce.com consulting partner, we can ensure that your system is perfectly customised and your users are empowered, in order to maximise the benefits to your business.

Our salesforce.com consulting services can be tailored to meet the exact needs of your management team and your users. We undertake CRM implementation projects, periodic health checks and ad-hoc consultations, always with the aim of optimising the return on your Salesforce investment. Myriad Minds consulting services cover:

• Customisation basics, such as page layouts, tabs, lists, reports and dashboards.

• Tailor-made CRM solutions to streamline your sales, marketing and customer service efforts.

• Force.com business solutions to manage a range of key business functions, such as order management, quotations, invoicing, payments and financial reporting.

• Integration between Salesforce and other critical business systems, such as accounting packages, supply chain systems, data warehouses, intranets and corporate websites.

• CRM strategy development, including systems integration and data optimisation guidance. (Read more about strategic IT here.)

• Project management, project health checks and guidance on project governance best practice.

• Advocacy of Salesforce.com to senior executives and board.

• Development of business cases, including detailed cost/benefit analyses and market evaluations.

• Assistance with developing and/or launching a product on the AppExchange.

We offer training services designed to teach your users the fundamentals they need to know about Salesforce, as well as a range of tips and tricks we use every day ourselves. Also, our administrator training will empower your CRM manager with consultant-level expertise and allow them to be more self-sufficient.